All information we gather is confidential and purely to understand the clients history as it pertains to the therapy they receive.
We request our clients to give 24 hour notice if needing to cancel an appointment. If 24 hours notice is not given, the client is responsible for the full payment of the missed session. If a client does not arrive for their session, it is considered a No Show and the client is responsible for payment of the session.
In the event you can not make it to your appointment in time, please reach out to confirm you will still be arriving for the remaining portion of the session. If a client is more than 15 min late, without prior notice, they are responsible for the payment of the missed session.
If you are suffering from any sort of illness, especially those which are transferable, we ask that you stay home to rest and reschedule the session. The therapist reserves the right to cancel or postpone any session with an individual that appears to be suffering from illness or the practitioner themselves is ill.
All payments are due at the time of service if not paid for prior to the session. Cash, checks, credit cards and Venmo are all accepted as forms of payment. For any checks that are unable to be properly deposited, the client is responsible for any fees acquired.
Please present your gift certificate in the beginning of your session and confirm your gift certificate at the time of booking.
Clients are to arrive on time to their session. A brief consultation between you and the practitioner to devise a treatment plan will take place prior to the hands on portion of the session. To optimize your session the studio is a cellphone free zone.
We request the client maintain personal cleanliness for the session, including sand free toes. It is the responsibility of the client to keep the practitioner informed of any allergies or medical treatment currently being taken and to provide written permission from the physician, chiropractor, physical therapist, etc., that the onsite massage may be continued. The client must also keep the onsite massage therapist informed of any changes in health conditions. The discussion between the practitioner and the client is confidential.